Privacy Policy – Sandy AquaPros

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At Sandy AquaPros, located in Sandy, Utah, your privacy is our priority. We are committed to safeguarding the privacy of our customers and visitors to our website, sandyaquapros.com.

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

1.1. Personal Identification Information

When you visit our website or engage with our services, we may collect personal information that can be used to identify you, including but not limited to:

  • Name
  • Address
  • Phone number
  • Email address
  • Billing information
  • Payment information

This data is typically collected when you contact us, request a quote, schedule a service, or subscribe to our newsletter.

1.2. Non-Personal Identification Information

We may also collect non-personally identifiable information such as:

  • Browser type
  • Internet Service Provider (ISP)
  • IP address
  • Date and time of visit
  • Pages visited
  • Device type

This data helps us improve our website’s functionality and tailor the user experience.

1.3. Cookies

We use cookies to enhance your experience on our website. Cookies are small files that are stored on your device to help us analyze website traffic and improve site functionality. You can manage cookie settings through your browser settings if you wish to disable them.

2. How We Use Your Information

2.1. Providing Services

We use the personal information you provide to deliver our water damage restoration, fire damage restoration, mold remediation, and other related services. This may include contacting you to confirm appointments, provide quotes, process payments, and address any concerns.

2.2. Marketing and Communication

We may use your email address or contact information to send you promotional emails, service updates, or newsletters related to our services. If you do not wish to receive marketing communications, you can opt out by clicking the “unsubscribe” link in any email we send or by contacting us directly.

2.3. Customer Support

We may use your contact details to provide customer support, resolve service issues, or respond to inquiries. This ensures that we can meet your needs effectively and promptly.

2.4. Website Improvement

We may use non-personally identifiable information to analyze website traffic and improve user experience. This information helps us understand how visitors interact with our site and make necessary improvements.

3. How We Protect Your Information

3.1. Data Security

Sandy AquaPros takes appropriate measures to ensure that your personal information is secure. We implement technical, administrative, and physical security measures to protect against unauthorized access, alteration, or destruction of data. We also use encryption for payment processing to keep your sensitive data safe.

3.2. Third-Party Services

We may share your information with trusted third-party service providers for purposes such as payment processing, customer service, and marketing. However, we ensure that these third parties comply with privacy and security standards in handling your personal data.

3.3. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely dispose of or anonymize it.

4. Sharing Your Information

4.1. Service Providers

We may share your personal information with third-party vendors and service providers who help us perform our business functions, such as payment processors, email marketing platforms, and customer service software. These third parties are authorized to use your information only as necessary to provide services to us.

4.2. Legal Requirements

We may disclose your personal information if required by law or in response to legal processes, such as court orders or subpoenas. We will also share information if we believe it is necessary to protect the rights, property, or safety of Sandy AquaPros, our customers, or others.

4.3. Business Transfers

In the event of a merger, acquisition, or sale of Sandy AquaPros, your information may be transferred as part of the assets of the business. We will notify you of any changes to the handling of your personal information in such circumstances.

5. Your Rights and Choices

5.1. Access and Correction

You have the right to request access to the personal information we hold about you. If any information is inaccurate or incomplete, you may request corrections or updates. Please contact us at [email protected] to make such requests.

5.2. Opting Out of Marketing Communications

If you no longer wish to receive marketing emails or communications from us, you can opt-out by clicking the unsubscribe link included in all promotional emails. Alternatively, you can contact us directly to request removal from our email list.

5.3. Request Deletion

You can request the deletion of your personal information at any time. We will assess the request and delete your data unless we are legally obligated to retain it for specific purposes.

5.4. Data Portability

If applicable, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. You can also request that we transmit this information to another organization, if feasible.

6. Children’s Privacy

Sandy AquaPros does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately. If you are a parent or guardian and believe we have collected personal information from a child, please contact us.

7. Links to Other Websites

Our website may contain links to third-party websites. These websites are not under our control, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any linked websites before providing personal information.

8. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to and stored in the U.S. The data protection laws in the U.S. may differ from those in your country. By using our website, you consent to the transfer and processing of your data in accordance with this Privacy Policy.

9. Updates to This Privacy Policy

Sandy AquaPros reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: